If you experienced a problem with your order or the product is not suitable, you may return it within 14 days of receipt.

Before Submitting a Return

Please ensure that:

• The product packaging has been opened without damaging it (the resealable packaging is undamaged, not torn, etc.)
• The product is complete — all packaging and components are included
• The product shows no signs of use
• The product is not an opened hygiene or personal protection item

If the product appears to be defective, please include photos and await further instructions.

How to Initiate a Return

For a faster process, you can send the following details to our customer service email:

• Customer name
• Order date
• Order number (or attach the purchase invoice)
• Product code / SKU
• Reason for return

A standard withdrawal form is available at: withdrawal form (PDF)

How to Return Your Item

After submitting your return request and receiving confirmation, please send the item using your preferred method:

• Omniva, Smartpost, or DPD parcel locker
• Haabersti Rimi Smartpost locker (Tallinn)
• By courier to: Meistri 16–204, Tallinn, 13517

* Return shipping costs are borne by the buyer unless otherwise agreed.

Once you have dropped off the parcel, please send us the confirmation slip/receipt by email so we can begin the return process and issue your refund as quickly as possible.

Contact

If you have any questions, please contact our customer service team at [email protected].